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    They will vent on customer service agents: shout, swear and demand compensations (because the customer is always right). When she approach the counter, she started the conversation in a very unusual way: by yelling at the Apple’s representative.

    As you can expect, the rep did not ask the woman to hold her temper. He listened, explained and tried to solve the problem although it turned out that the phone was out of warranty.

    If you don't want people to find you, all you have to do is give a fake name.

    The “customer is always right” slogan is both: a customer service mantra and a curse.

    On one hand, it encourages representatives to go above and beyond customers’ expectations.

    On the other hand, when the customer is not right, reps still have to provide best possible service and have no right to say “no.” An example: For you and me, a broken phone is not a big deal. “The Worst Apple Store Customer Horror Story” is about a woman whose i Phone broke.

    However, some people would treat it like a disaster. They trample over customer service reps and show a complete lack of consideration for them, and yet they are treated in the same way as polite customers. When someone is bothersome, it’s hard to resist the temptation to say “OK, take whatever you want and just go away.” Do I agree with it? Obviously, she went to the nearest Apple Store to have it fixed.

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